At Dr Sana Aesthetics, we are committed to providing exceptional care and quality in our skincare and aesthetic treatments. Understanding the nature of our services, we have the following refund policy:

• Non-Refundable Services: All purchases of skin treatments and injectable services are generally non-refundable. We pride ourselves on the quality and professionalism of our treatments.
• Exception – Inability to Provide Service: In the unlikely event that we are unable to provide a purchased treatment, we will offer a full refund for the specific service that could not be delivered.
• Non-Transferrable Sessions: Treatment sessions are to be used by the individual who purchased them and cannot be transferred to another person, ensuring personalised and safe care.
• Results May Vary: While we strive for the best outcomes, we acknowledge that results can vary between individuals due to various factors like skin type and lifestyle. However, this does not negate our commitment to quality and effectiveness.
• Consumption of Sessions: Clients are expected to consume all sessions of a purchased treatment package within the time frame specified at the time of purchase.
• Consultation and Satisfaction: We encourage a thorough consultation before treatments. If you have concerns about your treatment, please contact us for assistance. We are dedicated to addressing your needs and exploring suitable solutions.

Acknowledgment of Policy: By choosing our services, you acknowledge and agree to this policy. We value your trust and look forward to providing you with the highest standard of care.