Introduction:

At Dr Sana Aesthetics, we are committed to protecting the privacy and security of our clients’ personal information. This policy outlines how we collect, use, disclose, and protect this information in compliance with our obligations under the Australian Privacy Act 1988 and the NSW Health Records and Information Privacy Act 2002.

Collection of Personal Information:

We collect personal information necessary to provide our services, including but not limited to, names, contact details, health information, and payment details. This information is gathered through client consultations, forms, and interactions with our website and staff.

Use of Personal Information:

The personal information collected is primarily used for providing aesthetic treatments, managing appointments, processing payments, and for internal administrative purposes. We may also use this information for direct marketing, but only with your explicit consent.

Disclosure of Personal Information:

We may disclose personal information to third parties where necessary for the purposes of providing our services. This includes sharing information with healthcare providers, payment processors, and legal authorities if required by law. We will not sell or rent your personal information to third parties.

Data Security and Storage:

We take reasonable steps to ensure the security of your personal information from unauthorized access, modification, or disclosure. Our digital records are stored securely, and physical records are kept in a secure environment.

Access and Correction:

Clients have the right to access and correct their personal information held by us. Requests for access or correction can be made to our clinic’s contact details provided below.

Online Privacy:

Our website may use cookies or similar technologies to improve user experience. We do not use these technologies to intrusively monitor visitors or collect personal information without consent.

Changes to Our Privacy Policy:

This policy may be updated periodically to reflect changes in our practices or legal obligations. Clients will be notified of significant changes through our website or direct communication.

Contact and Complaints:

For any questions about our privacy policy or to lodge a complaint regarding the handling of your personal information, please contact us at:

complaint@drsanaaesthetics.com.au

We will investigate and respond to complaints in accordance with our legal obligations.