• All purchases of skin treatments and cosmetic injectable services are non-refundable as they are medical/aesthetic procedures with results that vary based on individual factors.
• Dissatisfaction with an expected outcome does not qualify for a refund.
• Refunds are not provided for:
  • Change of mind after treatment.
  • Personal preference on the aesthetic outcome.
  • Deciding the treatment is not suitable for you after it has been performed.

In accordance with Australian Consumer Law (ACL), refunds or corrective action may be considered only in rare cases where:

• • The treatment was not performed in line with professional standards, as determined by the clinic.
  • There was a genuine failure in the delivery of the service, based on an objective clinical assessment.

🔹 Medical and aesthetic treatments have variable results, and dissatisfaction with an expected outcome does not qualify for a refund.
🔹 All refund or corrective action requests will be assessed by the clinic’s professional team, and any resolution offered will be at the clinic’s discretion based on medical/aesthetic best practices.
🔹 If a concern arises, patients must attend a face-to-face consultation so the treating professional can assess the issue in person before any resolution is considered.
🔹 If corrective action is offered, it may be in the form of an adjustment to the treatment rather than a refund.

• If, for any reason, we are unable to provide a treatment that has been purchased, we will offer a full refund for the specific service that could not be delivered.
• This does not apply if a patient decides not to proceed with a treatment after purchasing it.

• All pre-paid treatment sessions must be used within the specified timeframe provided at the time of purchase.
• Pre-paid sessions are non-refundable and non-transferable to another person.
• If a patient is medically unfit to continue a treatment package, a credit or alternative treatment may be offered at the clinic’s discretion.

• Cosmetic injectables and skin treatments are medical/aesthetic procedures, and results will vary between individuals.
• Expected results, risks, and limitations are explained during consultation, and patients sign a consent form before treatment acknowledging this.
• No treatment can guarantee a specific or permanent result due to factors such as metabolism, skin type, aftercare, and individual response to the product used.

• We encourage thorough consultations before treatment to ensure you make an informed decision.
• If you have concerns about your treatment, you must book a follow-up consultation so that our team can assess your results in person.
• We do not assess refund or correction requests via phone, email, or photos.
• Any resolution (adjustments or corrective action) is at the clinic’s professional discretion following a medical/aesthetic evaluation.

By choosing our services, you acknowledge and agree to this policy. These policies are in place to ensure a safe, ethical, and professional experience for all our patients.

We value your trust and look forward to providing you with the highest standard of care.