• Aesthetic, skin, and cosmetic procedures are medical procedures, and all carry inherent risks. Your doctor or treating practitioner will explain these risks during your consultation.
• We encourage all patients to ask any questions they have to ensure they fully understand the treatment, potential risks, and expected outcomes before proceeding.
• All treatments are performed by qualified professionals, including medical practitioners and trained skin therapists, each operating within their scope of practice.
• Treatment recommendations are based on a professional assessment, patient safety, and expected outcomes.
• Patients are encouraged to ask questions and make informed decisions about their treatments. You are not obligated to proceed with any treatment.
• While our team provides recommendations based on professional expertise, patients have the right to choose their preferred treatment approach within safe and ethical practice guidelines.
• If a patient chooses a lower product volume than recommended, the outcome may be subtle, and additional treatment will require a new appointment and additional cost.

• Cosmetic injectables and skin treatments are medical or aesthetic procedures, and results vary depending on individual factors such as skin type, metabolism, and the amount of product used.
• During your consultation, our practitioners will explain the expected results, risks, and limitations.
• While we aim for optimal results, no treatment can guarantee a specific outcome.

All patients sign a consent form confirming they understand the treatment, potential risks, and expected results before proceeding.

• We do not store or reuse open filler for another patient, as per health and safety regulations.
• Our clinic does not offer half syringes, as the product must be used in full or discarded.
• If a patient chooses to use less filler than recommended in one area, they may request the remaining filler be applied to another suitable area, as advised by the medical professional.
• Unused filler cannot be stored, refunded, or transferred to another appointment.

• Additional treatment requires a new appointment and incurs an additional cost.
• We do not offer complimentary “top-ups” or “make-up doses” after a procedure.
• Offering free top-ups would be against industry standards and regulatory guidelines.

If a patient desires more volume or enhanced results, this must be discussed in a follow-up appointment, and additional product costs apply.

• All post-treatment concerns must be addressed in a face-to-face appointment.
• We do not assess or provide medical advice via phone, text, email, or photos, as an in-person review is required for proper evaluation.
• If you experience unexpected side effects or concerns, please contact us to book a follow-up consultation.

• For full details on our refund terms, please refer to our Refund Policy

• If a patient desires additional volume or adjustments, this is considered a new treatment and will incur the standard pricing.
• All pricing is based on the amount of product used, and final costs are determined during the consultation.

• Treatments at Dr Sana Aesthetics are performed by:
  • Dr Sana (a registered medical doctor) – performing medical aesthetic treatments, including cosmetic injectables.
  • Qualified healthcare professionals – working under strict clinical guidelines.
  • Trained skin therapists – providing non-medical skin treatments, such as facials, skin needling, and advanced skin therapies.
• Each practitioner operates within their scope of practice, ensuring that treatments are provided safely and ethically.
• If you have any questions about your treatment provider, please feel free to ask during your consultation.